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We believe that technology is a craft, not a process. Sometimes we write about that craft.

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What is process debt?

What is process debt?

What is process debt? Any work done that does not add value to the customer or business. It’s a process that you keep doing over and over and over again.

February 2, 2021

February 5, 2025

Business Optimization
Change Management
How to automate your retail tech stack

How to automate your retail tech stack

Automation helps you spend less time on mundane repeatable tasks and more time on what you do best - delivering exceptional customer experiences.

August 17, 2021

February 5, 2025

Business Optimization
Change Management
What is an ERP?

What is an ERP?

Architecting your tech stack around a single source of truth is good for business, and an Enterprise Resource Planning (ERP) can help you do just that.

August 31, 2021

February 5, 2025

Business Optimization
Change Management
5 Tips to optimize images for web

5 Tips to optimize images for web

Here are a few tips that will help you optimize your images, decrease load times, and increase the conversions of your site.

August 3, 2021

February 5, 2025

Design Interfaces
Analytics & Reporting
E-Commerce Metrics for the Growing Retail Brand
Optional Tag

E-Commerce Metrics for the Growing Retail Brand

The performance-optimizing metrics that any data-driven online retailer should consider in their 2022 analytics strategy.

February 5, 2025

4 min

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Data Dreams vs. Reality: The False Promise of the Data-Driven Organization

Data Dreams vs. Reality: The False Promise of the Data-Driven Organization

Data-driven transformation is on every executive agenda. Businesses across industries recognize that activating their data is critical to improving decision-making, enabling AI, and staying competitive. The idea is simple: collect the right data, make it accessible, and use it strategically. Easy right? Turns out, not really.

October 30, 2025

September 23, 2025

10

Transforming Businesses from Slow Growth to High Growth: A Process-Based Approach

Transforming Businesses from Slow Growth to High Growth: A Process-Based Approach

Slade Kobran is Chief Outsiders’ Managing Partner focused exclusively on the Private Equity sector. Based in the Greater NYC area, he works closely with Private Equity Operating Partners and other value creators to quickly identify and engage the Chief Outsiders resources best suited to meet the needs of investors and portfolio company management alike.

March 27, 2025

March 19, 2025

Technical Debt & Transformation: How to properly assess in Manufacturing

Technical Debt & Transformation: How to properly assess in Manufacturing

Marc Jourlait is Chairman of the Riverside portfolio company SCRAM Systems, resulting from the merger of two companies: LMG Holdings, Inc. and Alcohol Monitoring Systems, Inc., better known as LifeSafer and SCRAM Systems. He is an Operating Partner at Riverside Private Equity.

March 27, 2025

March 19, 2025

Top 3 Data-Driven Wins for PE Portfolio Companies

Top 3 Data-Driven Wins for PE Portfolio Companies

What Every Operating Partner Should Be Prioritizing to Drive Value and Accelerate Growth, we share the top 3 data-driven wins for PE portfolio companies. For Operating Partners in Private Equity, the blueprint for driving enterprise value is evolving—and fast. Traditional levers like cost-cutting, headcount rationalization, or go-to-market refinement still matter. But...

April 28, 2025

January 13, 2025

7 min

Less Stress, More Productivity: The Impact of an App on Modern Commuters Blog

Less Stress, More Productivity: The Impact of an App on Modern Commuters Blog

A powerhouse in tech turned to us to create a game-changing commuting app that would revolutionize how their vast workforce navigates daily travel. By blending cutting-edge solutions with a seamless, integrated approach, we supercharged productivity and forged an even stronger, more dynamic partnership.

March 6, 2025

January 6, 2025

6 min

Guiding Hyper-Growth Brands

Guiding Hyper-Growth Brands

Many hyper-growth brands encounter a pivotal moment in their business journey when changes are required to propel them toward the next significant milestone. For most brands, in order to stay competitive and relevant with consumers, an evolution of the current tech stack is the best place to start.

February 5, 2025

September 19, 2023

3 minutes

From Analog to Automation: Streamline Your CRM for Business Growth

From Analog to Automation: Streamline Your CRM for Business Growth

Discover the power of automation in online community management with MESA’s success story – streamline processes, save time, and enhance customer experience.

February 5, 2025

April 29, 2023

2 mins

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