All open roles
ASMBL/Careers/
Product Implementation Specialist

Product Implementation Specialist

London, U.K. or Canada
Hiring now
Full-time
Remote
About the Job

We're looking for a detail-oriented, technically curious implementation specialist to support the rollout and ongoing optimization of a healthcare SaaS platform used by enterprise clients. This role partners closely with Product, Development, and client stakeholders to translate business requirements into scalable platform configurations using low-code/no-code tools. You'll play a key role in onboarding, testing, process improvement, and ongoing platform optimization in a highly collaborative, fast-moving environment.

You'll join an embedded delivery team supporting the rollout and ongoing evolution of a healthcare SaaS platform used by one of the UK's largest private healthcare organizations. This role will collaborate closely with both client stakeholders and the broader healthtech ecosystem based in London's Harley Street Health District.

What You'll Do

The day to day.

  • Execute and maintain client platform configurations
  • Use Jira to report configuration bugs and communicate client change requests
  • Run end-to-end configuration testing, partnering closely with Development to resolve issues
  • Share work in progress with stakeholders to ensure alignment and timely approvals
  • Develop clear documentation and training resources for internal teams and client stakeholders
  • Identify opportunities to streamline or templatize common client configurations
  • Participate in requirements gathering and refinement sessions
  • Identify and implement product operations processes to improve efficiency
  • Provide client feedback to the Product Manager to improve configuration tools and usability
What You'll Bring

What we're looking for.

  • 3+ years of experience in SaaS implementation, product operations, platform configuration, or related client-facing technical roles
  • Comfortable leading live training sessions for platform configuration tools
  • Strong project management, communication, and technical skills with the ability to manage client engagements and internal stakeholders
  • Proven ability to manage multiple priorities, work independently, and drive projects to completion with minimal guidance
  • Excellent organizational, communication, and problem-solving skills
  • High attention to detail and comfort working in fast-moving, evolving environments

Ready to shoot your shot?

Send your CV and a short note about why this role fits to talent@assembleinc.com.

More Open Roles

Browse other openings.